Help Center

No email address is required to create an account—just choose a username and password. Pick a username that is easy to recognize and remember. Use a unique password and save it in a trusted password manager. Once your account is set up, make sure you can access the user panel before choosing a plan and getting your subscription. On a shared device, don’t save your login session, and sign out before you leave. If you can’t log in, check your username, keyboard input and any accidental spaces. If you still can’t access your account, avoid creating multiple accounts, which can leave payments and subscriptions split between them.

Sign in to the user panel and check your subscription status in the account overview, then get the current subscription link for your account. In your client, you can usually refresh an imported subscription from the subscription or configuration settings. When the update is complete, reopen the route list and check for any error messages. If the list hasn’t changed, make sure you refreshed the configuration you’re actually using—not an older one with the same name. Before importing it again manually, identify the original configuration to avoid duplicates. Use the subscription details currently shown in the panel. When reporting an issue, describe the update steps and error; never post your full subscription link publicly.

TangVPN has no limit on the number of devices connected at once, so switching devices alone doesn’t require a new plan. Sign in to the same account on your new device, get the matching client and subscription from the panel, then import them using the steps for that platform. Supported platforms include Windows / macOS / iOS / Android / Linux. After the move, confirm that the new device connects before cleaning up the old one. If you’re passing the old device to someone else, sign out and remove any saved subscription details. Device count and data allowance are separate: when using multiple devices, keep an eye on your remaining data and plan status.

The client download and subscription links are in the user panel. Sign in, open the downloads section and choose the TangVPN client for your operating system. A plan isn’t required to download the client on platforms other than iOS; on iOS, an active plan is required to access the download link. Downloading the client and getting a usable subscription are separate steps. After installation, return to the panel to check your subscription status and import the configuration as prompted by the client. Don’t rely on a file name to determine compatibility, or use installers from unverified sources instead of the panel. If your operating system displays an installation warning, note what it says and check the relevant guide before proceeding.

Disconnect the client first and check whether your local network can reach the websites you normally use. If your local connection is having problems, resolve those first. Reconnect, then check that the current configuration loaded successfully, your subscription is active and the client isn’t showing an error. Keep the same website open and try another route for comparison; avoid changing the route, browser and network settings all at once. If the issue only occurs in your browser, close and reopen the page and check whether the browser has its own proxy settings. A connected status only means the client attempted to connect—it doesn’t confirm that a particular service is reachable. Keep track of the steps that fail while troubleshooting.

Apps can handle network connections differently. If your browser works, that doesn’t mean other apps use the same proxy settings. Check the client’s current connection mode and whether the app has its own proxy settings. If the client supports split routing, make sure the app or its domain isn’t set to connect directly. After changing settings, fully quit and reopen the app so it doesn’t keep using an existing connection. Don’t change system network settings you’re unfamiliar with. When submitting a ticket, include the app name, operating system, connection mode and what you’re seeing so the issue can be distinguished from a general browsing problem.

Check your subscription status in the user panel and get the current subscription link again so you don’t keep using an incomplete or expired copy. When copying it, make sure you don’t include instructions, spaces or line breaks. In the client, use the subscription import option rather than entering the link as a manual server address. If the configuration can’t be retrieved, first check whether your local network can reach the panel, then review the error shown by the client. Don’t repeatedly overwrite your existing configuration; keeping the original identifiable makes comparison easier. You can share a redacted screenshot of the error when asking for help, but hide your subscription link, password and other account credentials.

Sign in to the user panel and open the ticket section. Use a concise subject, such as “Subscription update failed” or “App connection interrupted.” In the message, describe the steps in order and include your operating system, the route name shown in the client, the affected app, any error message and what you’ve already tried. If the problem only occurs on a particular network or during peak hours, mention those conditions to help distinguish an issue with your local network, the route or the destination service. Include only the relevant part of any screenshot, and hide unnecessary account information. Never include your password, full subscription link or sensitive payment details. After submitting a ticket, check the panel for replies.

Route types describe how a connection is routed; the name alone can’t predict the result of every connection. First check which regions the destination service allows, then compare the available routes for those regions. IEPL, relay and direct routes use different routing setups, but your experience also depends on your local network, time of day and the destination service. For work or apps you use continuously, watch for interruptions. For video, check whether playback stays smooth rather than relying only on speed test results. TangVPN covers 110+ countries / 180+ routes. The options currently available are shown in the client and user panel.

Pause any large downloads or sync jobs on your local network, check your Wi-Fi signal, and see whether the slowdown continues when the client is disconnected. Then keep the same app and use it in a similar way while trying another route for comparison. If only one route has problems, note its name and when the issue occurred. If things remain slow across routes, try another local network if one is available. Record video playback, file transfers and ongoing conversations separately rather than relying only on a speed test. Include these comparisons in your ticket; they’re more useful for troubleshooting than simply saying the network is slow.

Your selected region is only one factor. AI tools and streaming services may also consider your account region, payment details, service availability and the characteristics of your network’s exit point. A successful connection doesn’t guarantee that a platform will allow access. Check the service’s own regional requirements, choose a route in a compatible region, then reopen the app or page after connecting. If you see a region-related message, keep the original error so account restrictions can be distinguished from connection problems. Avoid repeatedly changing your account region or payment details just to test access. TangVPN doesn’t guarantee ongoing access to any particular platform; results depend on that platform’s current rules.

Latency measures the round-trip wait for a connection. It doesn’t measure sustained transfer speeds or, on its own, show whether an app will be stable. Websites, video and file transfers have different network requirements, so assess performance based on what you actually use. When comparing routes, keep your local network, destination service and client settings the same, and change only the route. Watch for disconnections, repeated loading or delayed responses. Don’t compare results from different devices or networks as if they were equivalent, and don’t treat a single test as a long-term guarantee. If you need help choosing a route, include your main use case and the routes you’ve tried in a ticket rather than sending only a speed test screenshot.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. Data resets monthly on the date your plan starts. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Compare plans based on your usual usage and the data records in your panel, not just the number of devices you use. Unlimited simultaneous connections don’t mean unlimited data. Before upgrading, check your current plan, available options and order details in the panel. The panel shows your account status after a reset or upgrade. If it doesn’t match what you expected, keep your order details and contact support through a ticket instead of submitting another order.

Data packages are ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They last until the data is used and never expire. Monthly plans reset data each month on the date the plan starts, so the two options suit different usage patterns. If you use TangVPN regularly, compare monthly plans against your monthly data records. If your usage is occasional or unpredictable, check the remaining data in a package. Packages never expiring doesn’t mean the data is unlimited, so check your balance in the panel. If you already have a plan and are considering another billing option, review the panel details first. If you’re unsure how it takes effect, how balances work or which data is used first, confirm through a ticket rather than assuming plans can be combined or converted automatically.

Alipay / WeChat Pay / USDT are supported. After choosing a plan in the user panel, check the plan name, price and billing method, then follow the payment steps on the order page. Once payment is complete, return to the panel to check your order and subscription status. If the status hasn’t updated, don’t assume the payment failed just because the payment page closed, and don’t pay again right away. Confirm that the payment matches the current account and order. Keep the order number and relevant payment records, then submit a ticket explaining that payment is complete but the status hasn’t changed. Before sharing a screenshot, hide unrelated payment account details. Check follow-up messages and order status in the panel.

TangVPN offers a 30-day no-questions-asked refund. To request one, sign in to the user panel, open the ticket section, clearly state that you’re requesting a refund and include enough information to identify the order. Check the refund policy for eligibility and processing rules. You don’t need to report a connection problem to request a refund, and you should never share your password, full subscription link or unrelated payment details. Follow up in the same ticket and provide any necessary information there, rather than splitting one order’s issue across multiple tickets. The panel’s replies and order status show the progress of your refund; this page makes no additional promises about when funds will arrive or how long processing will take.